NYSEG & RG&E Warn of Bill-Paying Scams

New York State Electric and Gas and Rochester Gas and Electric are warning customers about bill payment scams.

The utilities say they continues to learn about fraudulent activities where customers are contacted by email, phone or in person and asked to pay current or past due charges.

If making a payment online, always type the NYSEG web address: www.nyseg.com or RG&E at www.rge.com and do not rely on email links.

When making a payment by phone customers should always confirm the NYSEG or RG&E phone number and do not make payments to anyone who contacts them.

Never provide Social Security numbers, credit card numbers or bank information to anyone requesting it over the phone or in person.

The subsidiaries of Iberdrola, USA say they will never ask customers to purchase a debit card to make a payment.

And, to confirm a NYSEG or RG&E employee identity, ask for a photo ID card or ask for their employee number, then contact NYSEG at 1-800-572-1111 or RG&E at 1-800-743-2110 to verify.