Welcome to National Consumer Protection Week designed to help consumers understand their rights and what is available to protect them.

Every year the first week in March is presented as an awareness week throughout the country and many New York residents have refunds and compensation for several items.

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Part of this year’s National Consumer Protection Week will include two free virtual webinars that will feature topics on consumer protection and related topics.

The COVID-19 pandemic has created many changes to our marketplaces and the Division of consumer protection has made it their goal to help consumers through these changes and policies.

According to a news release from the NYSDCP close to 32 thousand complaints were files last year, which resulted in 2,831,400 in returned compensation to New York State consumers.

In the release Secretary of State Rossana Rosado said “As part of the National Consumer Protection Week, we are highlighting that in today’s amplified digital world, consumers must take precautions to protect themselves from nefarious actors preying on the vulnerable. I encourage all New Yorkers to take these smart steps outlined by the Division of Consumer Protection to protect their hard-earned money.”

Top complaints from 2020 all due to COVID-19 include Travel interruptions and cancellations, entertainment cancellations and refunds, and various marketplace problems.

During National Consumer Protection Week the DCP will be holding two free virtual webinars, the first was scheduled for March 2nd at 1pm titled “Prevent and Protect from Identity Theft”, it has been postponed and will be rescheduled soon

The second free virtual webinar will be held on March 4th at 6pm titled “Savvy Shopping Tips for Smart Consumers” to register for this webinar CLICK HERE

For more information on Consumer protection or to file a complaint contact www.dos.ny.gov/consumerprotection.  Or call the DCP helpline at 800-697-1220

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